Shipping & returns
Returns, Refund and Cancellation Policy
We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail - see our Contact page.
Please return full priced goods unused and in original packaging complete with all tags in perfect condition for resale within 30 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.
Please note all sale goods should be returned within 7 days of purchase complete with all tags & packaging. A full refund minus the shipping costs will be made on receipt of the returned goods.
If any of the goods are faulty that are bought within 21 days of purchasing, please contact us immediately by email or telephone and we will refund both the item and the cost of the return postage.
If you would like to exchange any items please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.
Will any return costs be refunded?
If you return something because of an error on our part or because it's damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).
We'll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
When will I receive my refund?
We action all refunds the same day we receive the goods back and it can take up to 3 working days for the refund to show on you card.
All Click & Collect orders should be collected within 5 days of ordering, after this period your terms of return or exchanges will be 30 days on full priced items and 14 days on sale items.